Customer Testimonials
Dealing with James Chung (sales) made my experience a seamless one. I feel comfortable dealing with James as he’s always keeping in touch to carry me along every steps, process and updates on my purchase. Great attitude and personality with a wealth of knowledge in the automotive industry.
James Chung is a outstanding Brand Ambassador for Mercedes Benz. I've been a customer of Mercedes Benz for over 20 years and I'm sure glad I was introduced to James at MB Newmarket. I ordered a 2023 AMG GLC 43 Coupe and due to supply chain issues there has been some delays but James has always called me and kept in close touch and advised me how the order is progressing. He has gone above and beyond the call of duty to keep me in the loop. This has been the best experience I've ever had purchasing a MB and ...
Prem Patel is a joy to deal with! Exceptional service! Thanks for all that you do!
Prem Patel was supper helpful, best service advisor I have had.kept me up to date on my vehicle service status.
I bought GLE 53 coupe from Mercedes Benz Newmarket through James.He is amazing guy and helpful and very happy that I worked with him. Also thanks from Michelle Acounting because she is very helpful and amazing person and really helped me. I highly recommended to work with them.
We've been doing business with James Chung for nearly two decades now, and have nothing but the highest praise for him. James has become like a member of the family to us, and whether buying new or used, over the course of more than a dozen MB vehicles, his passion for the Mercedes brand, and more importantly his passion for helping his customers and treating them with the best human qualities imaginable will have us returning to James for as long as he continues to work. For anyone looking to buy a Benz in the province of Ontario, this ...
Our experience with the MERCEDES NEWMARKET dealership has been great. We followed the lead of our longtime agent James CHUNG, a true professional who helped us purchase a new vehicle just before Christmas. Thank you to James and everyone else involved in satisfying our needs! Merry Christmas and Happy Holidays to everyone, from Vladim and Ingrid IANCU!
I bought GLE450 through James. He is very professional. He addressed all what I concerned questions, showed me all details about the new car and services. James followed-up with me on regular basis to ensure we are totally satisfied with the vehicle and no issues. I am truly recommend James whomsoever willing to visit Newmarket Mercedes.
Superb! Excellent Customer Service, Very professional, Friendly Staff. We were treated like their own family and left us with a memorable experience that we are so Thankful!! and never forget. Hope to see you soon!! Cheers to Mercedes-Benz Newmarket !!!!
Great customer service! Kind, caring, and charismatic! Our questions were addressed and needs were met in an efficient and effective manner.
Buying a car with the help of James Chung was fast and easy. No time wasted. Straight to the point, no hassle. Super enjoyable, the car drives like a charm.
Working with James Chung was a seamless process at the dealership for the purchase of our new vehicle. He was very professional and personable in all of our communications. Highly recommended.
Best service , professional reliable and friendly. James is the best salesperson, you won’t get better service anywhere else. He treats us like his own family and have been taking care of our cars since 2004.
I recently purchased our Mercedes GLC300 Newmarket dealership from James Chung. I've been a customer for 11 years. He is very professional and I may have received a better offer at another location. I had best experience with him always.
3 months ago, we had nice experience while purchasing GLC300 through James. Post purchase, James followed-up with us on regular basis to ensure we are totally satisfied with the vehicle and no issues. We had few questions which were very well addressed by James. I again recommend James whomsoever willing to visit Newmarket Mercedes. I will visit the dealership next month for first service since purchase.
James was wonderful. Everything was perfect. From beginning to end. Perfect delivery. All explained well. Will highly recommend.
I gave them 5 stars for their service department. Prem is so efficient and always in top of everything from the moment I call something in until the time all has been looked after.
I was working with James Chung during the purchase of my E-coupe. The experience was flawless; James explained all the car's features and arranged the trade-in of my other vehicle, and the value was exceptional. Highly recommend.
Service was excellent for my cousins G Wagon car was ready when promised. Excellent service
I highly recommend this dealership. Our sales rep was James Chung and he made the shopping experience effortless. We walked in without an appointment, knowing inventory was almost non existent. James found me my dream car, and he got me a great price on my trade-in. James was soft spoken, polite and did not try any hard sell tactics. James gave me regular updates, from the time the car left the factory, until it arrived at the dealership. On delivery day James took quite a bit of time to help me customize all of the settings in the car. He ...
I wish to give my highest recommendation to Mr. James and Mercedes-NewMarket dealership/Management who assisted me during my recent vehicle purchase. Mr. James made great efforts to make us feel welcome and comfortable. He was kind enough to show us different models. He made all attempts to guide us through an extensive list of features of our interest to the possible details. Mr. James even made sure to answer each and every question we had patiently. I have to say that this was by far my best car shopping experience. As a result, I will give my recommendation for ...
Thank you for evrything I hope after sales your service be same as sale service . I am really appreciated Mr Ghobadi you have been a stronge upport for us to buy a Mercedes
No clearance about the delivery date. No response about delivery time eventhoug sales person was trying to reach out and give approximate timing.
I had a great experience purchasing my new car. Paul was a true professional and took the time to answer all my questions and troubleshoot a few things. I highly recommend Paul for all your car-buying needs.
Professionalism and seamless attention to detail are second to none when I describe my experience at this dealership, specifically with Zach who facilitated the process for my new MB. I’m a first time Benz owner and certain it won’t be my last. Zachary’s professionalism and customer oriented attitude made all the difference in consideration for my vehicle.
At this dealership I received excellent service from Paul Cavaliere he took the time to answer my endless questions, he truly dedicated to his job and clients . Thank you Paul for all your help and a well experience
We had viewed the vehicle that we were interested in online, although had questions and needed more information. We called the Newmarket Mercedes-Benz Dealership and spoke to Paul Cavaliere. He was excellent in all aspects of the purchasing experience. My wife and I were very impressed with the service and highly recommend you visit Paul at Newmarket Mercedes-Benz, if you are looking to purchase a quality vehicle….he will take care of you! Thanks Paul!
I’m very happy with my new car. The process was very quick and easy and Sang my guy made everything so much fun. We’re definitely coming back, I don’t think I’m going anywhere else anymore. This was a very positive experience for us, we can’t thank Sang enough for everything. I highly recommend this location, they’re amazing.
Mercedes-Benz Newmarket has been my go to dealership for Sales and Service since 2009. All the staff at this location are wonderful. I trusted Prem and Shaun who were my service advisors and have helped me throughout the years with my 2006 350ML. They have gone above and beyond with advise and expertise. I recently purchased a newer vehicle from Sang Luong in Sales who was equally as wonderful. He was friendly, knowledgeable and showed me all the new features available. Highly recommend this dealership. Glad to remain part of the MB family.
Prem is very knowledgeable in product and technicality. I couldn’t asked for a better service advisor to takes care of my vehicle. I know what to expect from his service. I don’t have to ask twice, he knows what’s best for me.
Janet is just simply amazing. Very professional, knowledgeable and helpful all the time. I'm just glad that she helped me first and became our service advisor.
Prem Patel, is very professional and knowledgeable regarding my vehicle When I had no arrangements to pick up my truck Prem made the arrangements for someone to pick me up and get my truck 🙂 I would ask for Prem again. Thank you!
Andrew and Michelle made my buying experience easy! Andrew supported me on the pre-owned side; finding me MORE in a vehicle that I could ever imagine at an affordable price! I bought the E350 Wagon after owning the typical "mom van". I have all of the space that my van had, including the 7 seats!! I also have the option of tremendous trunk space when the seats aren't needed! I can't even believe the mileage I get compared to my van...UNBELIVEABLE! Michelle was prepared and had all of the documents ready ahead of time. It was ...
Thank you Prem Patel for you help and expertise today!! The service was excellent and he was so professional. Will return ! Thank you so muc
Mercedes Newmarket is the best dealership I have ever met. They always be so friendly and honest -sales and service. Today I am surprised by the service agent-Janet. I got 2 flat tires and need new ones to replace it. And I totally forgot I got the warranty . She check it so well and try the best to help. Thanks for what she has done for me and thanks for the greatest dealership and the great quality car! Definitely will recommend to my friends.
Denise did everything possible to make our buying experience a pleasure in the midst of the pandemic. She discussed the features I wanted and helped me evaluate what would really work for me. All in all, very professional, very helpful and very friendly; a high recommend for everything about this dealership.
Denise has been AWESOME and provided us with great care, service, and experience. Due to "COVID" delays, she frequently provided us with updates on the delivery date of our new vehicle. We will definitely recommend her to anyone who is looking to purchase a Mercedes-Benz in the future.
I worked with Mary Hendricken to find my next vehicle. She spent hours with me going over different scenarios that would be financially viable for me. I am so pleased with my new car and I highly recommend Mary if you are looking for your next Mercedes!
I am writing about great customer service I received at Mercedes Newmarket with Shaun Lima and Tina Tran. We recently purchased a new E-Class and unfortunately hit a pothole that bent a tire rim. Fortunately, we purchased tire and rim protection. The whole process in servicing the car was seamless. Tina was very patient and generous with her time as I explained the situation and she helped me connect with Shaun. Shaun walked me through the whole detailed process and went above and beyond in communicating with me including following up before our scheduled service date on what to expect. ...
From the initial visit to the store to the purchase and delivery of my vehicle, Zac Richards has been a true professional. Highly recommended for a great buying experience!
Had a wonderful experience with Mercedes Newmarket. Our salesman Zach was truly excellent and 1st class throughout the entire experience. Would definitely come back again!
Denise was a very professional and effective sales representative. We really enjoyed our buying experience at Mercedes-Benz Newmarket, and would recommend Denise to anyone looking for a new vehicle.
Very clean and efficient operation. Very friendly people, from the receptionist, to Denise in sales, and Michelle the business manager, everyone was helpful. A very enjoyable experience.
I worked with Mary Hendricken on purchasing my Mercedes CLA after being referred by a friend. It was so nice to deal with such a professional and knowledgeable salesperson who actually listened and zoomed in on my needs in a vehicle. Just great customer service and Mary is a certainly an asset to Newmarket Mercedes I will certainly recommend her and the dealership to family and friends
Very satisfied with quality of work to my 2005 SLK 350. Darby Gemmell was very helpful with setting up my service appointments. Thank you! Harry Sarros.
Denise’s knowledge of Mercedes Benz vehicles and products, coupled with her friendly approach and patience helped make this purchase experience a very positive and memorable one for me. She answered all of my questions and guided me through the entire process. I recommend her 100%.
Thomas was great, let me take the car for a test drive. Easy to communicate with, considered my fist offer and worked with me to make the final deal. Luciano
A fantastic experience over all. Zach was awesome and absolutely amazing -- a true representation of the brand value and experience. He is very knowledgeable, took the time to explain everything and followed up a week later to ensure that I get the best use of the technology features of the car.It was one of those experiences that makes you stay in touch with Zach because it was a real human experience vs a typical car sales man experience.
Had a very positive experience with Denise. She was very knowledgeable and extremely helpful throughout the purchase process. She has been very responsiveness to our questions and would definitely recommend her for future purchases
Great buying experience. Just had a new GLC from Thomas. He listened to what I was looking for and helped me choose the right car for me. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Thomas has been nothing short of extremely professional and responsive. For sure, I would recommend him and Mercedes Newmarket to people I know.
Our experience during our vehicle purchase with Mercedes- Benz Newmarket and in particular Zach Richards was exceptional. Zach was extremely courteous and pleasant. His knowledge about the vehicles we looked at was outstanding and appreciated. He went out of his way to make sure that we were educated in every aspect of the vehicle we purchased. It was a very comfortable purchasing experience for my wife and I. Anne and Ken Dunn.
Recently picked up a Mercedes GLB for my mother from this dealership and had an incredible experience from start to finish. We were helped by Zach Richards who was kind, detail oriented and straight forward. He did a fantastic job of being both transparent and authentic throughout the entire purchasing experience. I had visited 2 other Mercedes Dealerships before arriving at this one and decided against purchasing simply because the attention to detail was lacking at those dealerships representing such an iconic brand. This was the complete opposite here, Zach represented the brand exactly as I would have expected and was ...
Great experience and service. We had our experience with Zach Richards who helped with all our questions and found us the exact car we wanted.
Exceptional sales experience at Mercedes Newmarket and specifically Zach. He not only knows the features and options on the vehicles, however he also knows and understands the mechanics. Zach sought to understand the type of vehicle and options we were interested in. Spent the time to discuss other features and did not hesitate to see if there was a vehicle on the lot for us to view. Our purchase experience was outstanding. Thank you Zach!
She is a very nice lady and she will do her best to help you out with your purchase and I enjoyed working with her
What an amazing experience. By far not my first Mercedes-Benz or any luxury brand. Had the best experience with Zach. Highly recommend this location!
Exceptional service! We worked with Zach, who was very knowledgeable and helpful! He helped us choose the perfect options for our lifestyle and needs! Very happy with Tina from the finance department too. Thank you.
The staff at Mercedes-Benz Newmarket is Excellent and made the whole car buying experience amazing. Extremely professional and Helpful .. I highly recommend everyone who is thinking about purchasing or upgrading their vehicle to get a hold of Denise Ball in sales department and i can assure you that you will be amazed with the service provided. Also for Finance or Lease contact Tina Tran. Thanks Everyone Mercedes-Benz Newmarket.
Having spent over 40 years in the business world, I do not tolerate sub standard customer service. Therefore, when I experienced such a high level of service as I did with Denise Ball, it was very much appreciated. Her manager, Andrew Wernham, was also a pleasure to deal with. They both left my wife and me feeling very good and left us wanting to highly recommend the company, and these two individuals in particular, to all.
I have been coming to this dealership for 3 years now since my last purchase and have experienced excellent service by both Thomas and the service department who maintain my vehicle. Any questions or concerns are addressed in a courteous and efficient manner.
Great dealership website. Description of vehicles are accurate. I live out here in the West and inquired through a web chat with Jennifer. Very helpful and referred me right away with my inquiries to Bill. Bill was quick my questions but I’d still have to do my part on my end. Hoping to seal a deal soon.
Mary Hendricken is everything a sales person should be ! Knowledgeable,professional, fun ... she listens and works very hard for you . She made my first car buying experience exciting! I love my Benz . I will definitely see her again and Recommend you see her too !!
Always wanted a Mercedes… Talk to a few sales people over the years but never pulled the trigger… Then I met Jamie Wist. Very knowledgable and professional. He asked all the right questions… And now I’m driving my dream car. Life is good. HD
Had a great experience with Denise. She has a great personality, is very knowledgeable, patient and really cares about her clients; she went out of her way to ensure we were taken care of. Tina was also wonderful to deal with and very patient. I cannot say enough good things about this dealership.
I did my 4th deal through the dealership and they keep getting easier and more pleasant. Service and follow up was very attentive. Made the whole process quite painless.
Janet is very friendly and professional. A hew weeks ago, I showed up for an issue of my car without any appointment in advance. She was willing to helped me out in very good manner even though she was very busy on that day.
From my first arrival at the dealership to the final delivery it was a very positive interaction with Denise Ball and the other teammates I interacted with there.
I wanted to say a huge thank you to everyone at Mercedes Newmarket location and specially to Denise. She made sure we understand and learn our new car system and all the features and just made the whole experience a real pleasure. we are very happy to have her as our MB partner and are 100% satisfied with the service we received. we love our new Mercedes! Thank you 🙂
I can’t say enough great things about my experience. Mary H. was full of information and most importantly, patient. She answered our questions but was never overwhelming us. She has a great personality and she really cared about providing us with a positive experience. Mary H. is the reason we were able to make a deal and drove away with my dream GLC 300. She was very involved throughout the whole process. Mary H. explained everything I had to know about my car and provided reassurance that I can reach her at any time for any questions. Thanks Mary!
I had an amazing experience with Denise Ball and all the Newmarket Mercedes staff members Denise went far and beyond to find my dream car Her and her team found exactly what I wanted and in Record time Their costumer service was impeccable and I am extremely happy with my purchase I will definitely go back for my future purchases and I will recommend them to my family and friends Thank you M.Rey
Salesperson (Denise Ball) was so patience, knowledgeable and friendly to explained all the details of the car that I bought. Financial Service Manager (Michelle Mendes) was very helpful to prepare all the paper works.
Really friendly, helpful and understanding. Mom was kind of confused but he explained every car that we were interested in and gave us all details.
It was a pleasure to deal with this company. Mary Henricken was extremely helpful and delivered the car from Newmarket to Toronto for me. She was very patient and helped me with everything. Alex was very kind and helpful also.
Friendly envirement, made us feel welcomed, sales person had knowledge on the car, was acurate and thorough explaining all the features of the car, introduced us to other members and gave us a tour of the dealership.
The dealership was thorough and service was very good. Thomas’s pleasing manner and bent to provide excellent service is appreciated. Michelle in finance was thorough, organized and efficient.
Mahi was wonderful making the experience worthwhile. I was shopping for a car to gift my dad and she was courteous, helpful and diligent thought the process. Definitely recommend her and will hopefully be coming back when it’s time to get another Benz in the family.
Thorough service and great communication. Both Mahi and Dan went the extra mile to make sure that everything goes smoothly. Definitely can recommend for anyone who is interested in a hassle-free shopping experience for a new Mercedes. Thank you.
as soon as i stepped foot into the dealership they welcomed me and showed me what i had to know in order to purchase my new car. great customer service.
Mahi went above and beyond any other sales person we have ever dealt with. Her efforts provided the best car buying experience, and her attention to detail went a step further providing us with value for our hard earned dollars. Mercedes Benz Newmarket was well worth the 45 minute drive from our home in a Thornhill, and without a doubt, we highly recommend Mahi for your next vehicle purchase. Our thanks as well to both Russ and Michelle for making this our best vehicle purchase experience. Thank You so Much Mahi - Robert & Claire
I have been going to this dealership now since 2009 and truly they have the best service. I recently took my car to the service dept. with extensive damage to caliper and brake line due to corrosion and the service advisor (Prem Patel) went above and beyond to help me make things right with the car even with a time constraint. Thank you so much. The Service Dept. is top notch and the service advisors are the best. I know my car is old and probably due for a trade in but how do you give up something you love and ...
Mahi Norouzi was introduced to me by Paige Martineau, who perhaps intuitively paired us - knowing that I was looking for exceptional service and care. I found Mahi to be very thorough in her ability to listen to my needs, to answer all of my questions, and to remember the subtle details of our conversations which would ultimately allow her to help me best. Mahi was very patient, ensuring that I had the opportunity to test drive the same model of car more than once, and to explore several options in order to help me best decide. I found her ...
Paige was instrumental in taking the initiative to align me with a sales consultant. She responded to my email and "hand picked Mah Norouzi to help me" based on Paige's intuitive sense and good judgment. Paige followed up with me to ensure that I was more than happy; and at a time when the position of leasing sales manager was in transition. Paige easily stepped into these shoes temporarily and was indeed the 'glue' to ensuring professional, seamless and courteous care. Thank you Paige! If it had not been for your prompt help and kindness, I likely ...
Mark was honest and very knowledgeable. He genuinely showed that he cared for us and wasn't happy until we were. Michelle was also extremely knowledgeable and friendly, and assured we as customers understood any terms, conditions. Thank you Mark, Michelle
Sang Luong is an exceptional dealer and went above and beyond to make sure i was well taken care of..thanks Sang! Cheers, Rebecca Martin
This has been without doubt my best experience of buying a vehicle. Mahi was very knowledgeable, helpful and friendly. She stepped me through the entire process making sure that I understood all of the details of the purchase. I would highly recommend Mahi for your next vehicle purchase.
Extremely happy with my Service advisor, Prem Patel, very helpful, polite and efficient, being a Senior this meant a lot to me!!! will definitely go to this dealership again !
We had bought our first Mercedes C300 in 2013 and since that time we were taken care of by Service the way we liked. So, we have decided to buy second vehicle from MB Newmarket. Mark Buslovich made this process smooth and easy - no stress at all.Michelle Mendes helped to get financing which we are totally happy about. So, next car definitely would be bought with Mark;s help!!!!
Sang is very personable and knowledgeable about his product. We would definitely deal with Sang again in the future. We bought a GLC 300, 2017 and so far like it very much.
Dealing with Mahi has always been a pleasure and this time it was no different. She clearly explained the different options that I had based on my budget. Took my calls every time I contacted her although she is always highly occupied. She treated me like her own son and explained to me all aspects of the car to make it easier for me to make a decision. She is truly an exceptional sales rep, very professional and highly educated about whatever there is about Mercedes.
Me and my husband had just leased a GLC300, everything was exellent, and we were really satisfied. Thomas, our sales consultant was really patient, friendly and informative through whole process. We will definitely introduce him to our friends.
Mahi was very professtional , patience and friendly.. she spend lots of time to make sure I have good deal and car that I want it. she worked well with Andrew Wernham to make sure my car is ready on time. I would recommend her to my families and friends , when they want to buy Mercedes Benz cheers
