CDK Global System Disruption Customer FAQs
Thank you for your patience while CDK Global works to return its services to full capacity for tens of thousands of dealerships across North America. We are open for business, and all our departments are available to help you. Here are Mercedes-Benz Newmarket customer FAQs for your convenience.
Q. Is your dealership open?
Yes. We are open for sales, service and parts. Please call us to make an appointment. We are happy to assist.
Q. Can I still buy a car?
Yes, you can. There may be some minor delays in processing paperwork, but our dedicated Brand Ambassadors and sales team are ready to ensure a smooth buying experience for you.
Q. May I pick up my new car at the original vehicle delivery time?
Unless we notify you, please expect to pick up your new vehicle, as scheduled. We welcome you to reconfirm your delivery appointment with your Mercedes-Benz Newmarket Brand Ambassador or Delivery Specialist just to make sure.
Q. Can I bring my car in for service?
Yes, you can. We are open for service and maintenance. Our online service booking is fully available. We strongly recommend making an appointment ahead of time with your Service Advisor. Guests with existing service appointments may experience longer than usual wait times due to the CDK system disruptions. We thank you for your patience.
Q. Is your Parts Department available for me to buy a replacement vehicle part?
Yes. Our Parts Advisors are happy to help. We recommend clicking here or calling at 905.954.4800 to check the availability of the part that you’re looking for.
Q. What is CDK, and what’s happening?
CDK Global provides cloud-based software for dealerships across Canada and the US to manage vehicle sales, financing, insuring, repairs and maintenance. On June 18, 2024, CDK reported a cyber incident that affected the estimated 15,000 dealerships it serves across North America. An additional incident happened on the evening of June 19, 2024, prompting CDK to proactively take its platforms offline while they work to reinstate their services to us.
Q. Why is it affecting dealership operations, and how does this affect me?
Mercedes-Benz Newmarket relies on CDK software to operate customer transactions. With current CDK system disruptions, our location is fully transacting, but may be operating with delays. Guests may experience longer than usual processing times during this temporary disruption. While CDK works to return its services to full capacity, our teams are flexible to help you with your vehicle sales and service needs.
Q. Is my personal data safe if I buy a car or service with Mercedes-Benz Newmarket, or if I dealt with you in the past?
Yes. There is currently no indication of customer data breaches due to the CDK system disruptions. Our Data Security team at Mercedes-Benz Newmarket is closely monitoring the CDK situation. Our top priority is to ensure the safety of our customers. and that includes the integrity of customer data and privacy.
