Roadside Assistance

When you drive a Mercedes-Benz, assistance is on-call
24/7, so if you ever need it, we’ll be there.

Benefits

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A friendly voice. A helping hand.

We are committed to making the overalll ownership ecperience of a Mercedes-Benz vehicle the best in the automotive industry. The Mercedes-Benz Canada Roadside Assistance Program is an integral part of this commitment.

Roadside Assistance is available virtually anywhere in Canada or the United States, providing Mercedes-Benz owners with peace of mind wherever and whenever they need it.

Specific coverage details can be obtained by calling Mercedes-Benz Roadside Assistance at 1-800-387-001000.

Services

Trip Interruption

If a non-accident related mechanical breakdown occurs during the warranty period, your vehicle can be towed by Mercedes-Benz Roadside Assistance to an Authorized Mercedes-Benz dealership for repairs. And if you’re more than 80km from home when the breakdown occurs you may be eligible for up to $500 in hotel accommodations and up to $600 for alternate transportation expenses while your car is being required at an authorized Mercedes-Benz dealership.^[1]

Rescue Assistant

Mercedes-Benz is committed to safety through Rescue Assist – the first-ever use of QR codes to help passengers and first responders stay safe. The QR code in a Mercedes-Benz vehicle quickly identifies where batteries, airbags and other structural elements are located to sagely perform the rescue. When you scan the QR code, within seconds, a webpage will open to a structural view of the vehicle. Rescue Assist is both free and easy to use.

Download the “Guidelines for Rescue Services” document (PDF)

Approved Collision Centres

By choosing a Mercedes-Benz Approved Collision Centre you will not only have the peace of mind of knowing your Mercedes-Benz has been repaired correctly, it has also been returned to the exacting standards to which it was built. The technicians working to restore your vehicle’s appearance and performance are the people who know it best.

Contact Service

Getting Help

To contact Roadside Assistance by phone, call 1-800-387-0100.
You will be asked the following information:

Your Name
Vehicle Identification Number (VIN)
Year, model and colour of vehicle
Phone number
Location of the disabled vehicle
Description of the problem

Genuine Wheels

Owner Resources

Find all your owner’s resources in one place, including information about operator’s manuals, lease return options, accessories, and Mercedes me.

Maintenance

Maintaining your Mercedes-Benz is essential. Discover everything you need to know via our maintenance resources.

Mercedes me

Discover all the benefits of this new app-based technology, available on Mercedes-Benz 2019 or newer models.^[2]

^*National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fess, freight and delivery charges, insurance and license fess, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly bu phone or in person for exact pricing details and total prices applicable in those provinces.

^**Stated rates of acceleration are based upon manufacturer’s track results and may very depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.

^[1]In certain situations, additional charges may apply. Please see Service Restrictions for full details.

^[2]Excludes B-Class.